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Digital Transformation Lead£55,577 - £59,677 per annum

Ref: A0440/0518RK/EXT
Job term: Fixed Term
Appointment type: Full-time


Department: Corporate Resources & Support
Division: Delivery, Communications & Political Governance

Closing date: 03 June 2018

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Location: City Hall

Full-time, Fixed Term post for up to two years

Leicester City Council is driving forward an ambitious agenda around digital transformation across the organisation to be a council which is digital by default. This work sits alongside ambitions and existing work around a broader Leicester smart city strategy.

As a Council we want to ensure we are embracing the opportunities that both digital technology and data provide to deliver services that are efficient and effective. We want the way citizens experience access to our services to be easy and straightforward across a range of digital channels and that we support our citizens to be confident in using technology in their day-to-day lives

We want our workforce to positively embrace digital technologies and data, and to have the skills and confidence to use these effectively to support changes in the way they work and in service delivery.

The successful candidate will be responsible for the digital transformation strategy and framework within Leicester City Council. This will include designing and implementing a programme of digital transformation encompassing key areas including workforce and culture, digital inclusion for our citizens, transformation of our customer contact channels and delivering an effective customer contact experience, and digital transformation within service delivery.

Requirements of the post:

  • Degree in a relevant digital, information technology or digital customer experience related discipline or equivalent experience

  • Strong knowledge and awareness of digital technologies and trends and an understanding of their application in a local government context. 

  • Significant experience of developing digital transformation strategies and frameworks and leading organisational digital transformation programmes and projects which have delivered positive business and citizen outcomes.

  • An understanding of the importance of customer focused design in delivering digital solutions with the ability to effectively manage multiple stakeholders to achieve significant change.

For an informal discussion please contact Miranda Cannon, Director of Delivery, Communications and Political Governance on 0116 454 0102

Please provide your e-mail address as this is our preferred method of contact.



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